Questions to ask any care provider in Nigeria before you pay
Ask who exactly turns up, who checks their work, what the limits are in naira, how the family hears what happened, and what happens at 2am. A provider who answers all five plainly, in writing, is rarer than it should be.
By Kinship · Updated 19 September 2026 · 4 min read · Information, not advice.
About the people
- Who exactly will come to the house, and what are their qualifications? Ask for the registration, not the title.
- Who supervises them, and how? A registered nurse who reviews visits is different from an office that takes complaints.
- What happens when that person is ill or leaves? Is there a bench, or a scramble?
- Are you registered with HEFAMAA (in Lagos) and can I see it?
About the money
- What is included, what is extra, and what are the annual limits, in naira?
- Can several relatives pay without one collecting from the others?
- What is the notice period, and what happens to money paid in advance if we stop?
- Do the hospitals you work with still ask for a cash deposit on admission?
About information
- How will the family abroad hear what happened, in what form, and how soon after?
- Who decides what the family is told, and does the person being cared for control it?
- Where is the health record kept, and can we see it?
- What is the escalation route when something is found, and who makes the call at 2am?
Answers that should worry you
- "Our staff are all trained" without a register or a name.
- "It depends" on the limits, the price, or the notice period.
- "We will call you" as the whole reporting plan.
- Any reluctance to put the answers in writing.
How Kinship answers them
The visiting nurses are on the Kinship team; a named Kinkeeper, a registered nurse, reviews every visit report and is the person the family knows by name; limits sit in the provider's benefit schedule the member receives on enrolment; every supporter pays Kinship directly; every visit ends in a written update in the app; the member controls who sees what; and in an emergency the family calls local emergency services first and the Kinkeeper handles what follows.
Regular check-ins for someone living alone
If this is your situation, the page below shows how a Kinship Plan applies to it, with prices.
Regular check-ins for someone living aloneRelated
Sources
Prices in naira are quoted with their date because they move. Nothing on this page recommends a named provider.
This page is information, not advice. Kinship wrote it from the sources listed above and checked it on the date shown. It is not medical, legal, financial or insurance advice, and it does not take account of any one person's circumstances. Decisions about treatment belong with the person and their doctor; decisions about money, insurance or immigration with the person and a qualified adviser. Our platform terms apply.